We provide dedicated virtual assistants to startups and enterprise teams worldwide. Whether you need help with administrative tasks, customer support, or specialized projects, our virtual assistants are here to make your life easier.
REAL-LIFE E-COMMERCE & RETAIL SUPPORT USE CASE
We provide dedicated virtual assistants to startups and enterprise teams worldwide. Whether you need help with administrative tasks, customer support, or specialized projects, our virtual assistants are here to make your life easier.
CASE 1: STREAMLINING INVENTORY MANAGEMENT FOR AN ONLINE RETAILER
Problem:
A rapidly growing online electronics retailer couldn’t keep up with stock updates across its website, Amazon, and eBay listings. Over-selling products led to late shipments or canceled orders, hurting the retailer’s reputation in a competitive market.
Our Approach
- Inventory Audit & Reconciliation
- Verified SKUs, pricing, and stock counts across each platform, flagging discrepancies and unlinked product listings.
- Documented how and when each channel’s inventory data got updated, exposing time lags that caused mismatches.
- Real-Time Inventory Integration
- Implemented a centralized inventory management tool that synchronized stock levels automatically once a sale occurred on any channel.
- Provided training for our E-Commerce Virtual Surfer to handle daily maintenance, ensuring minimal downtime.
- Future-Proofed Stock Strategy
- Examined historical sales data to forecast seasonal spikes, enabling proactive re-orders.
- Set up automated “low stock” alerts and re-stocking reminders.
Solution
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- Central Dashboard
- One platform to monitor available quantities, incoming shipments, and active orders.
- Minimizes manual intervention and cross-checking among different channels.
- Automated Controls
- Pause listings when inventory hits zero to prevent over-selling.
- Updates across all marketplaces happen in real time, protecting brand integrity.
- Weekly Reporting
- The Virtual Surfer compiled a concise report detailing top sellers, potential stock-outs, and recommended reorder points.
- Insights supported data-driven decisions about marketing pushes and supplier negotiations.
- Central Dashboard
Result
- Stock discrepancies plummeted by 50%, renewing customer trust in accurate product listings.
- Over-sell incidents dropped significantly, leading to fewer refunds and negative reviews.
- The retailer scaled confidently, laying groundwork to expand into additional marketplaces without risking quality control.
CASE STUDY
How can we help you?
Contact us at the Consulting WP office nearest to you or submit a business inquiry online.
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Contact Info
- +1 (647) 360-9313
- Support@luxlegacy.com
- 1235 Queensway E Unit 18, Mississauga, Ontario L4Y 0G4
